We can enable you to accept payments by Visa®, MasterCard®, American Express®, and Diners® cards in person, over the phone or online.
Can I accept payments in more than one currency?
Yes. Contact us to discuss the currency you wish to trade in and how you wish your account to be settled.
I am in the travel industry and had problems with card service providers in the past – are you able to meet the needs of my business?
We understand the challenges faced by the travel industry, especially around requests for additional security cover that you may have received from other card service providers. If you are ATOL or ABTA bonded and have been trading for three or more years, we are likely to be able to offer you card payment services and you also may be able to take advantage of our risk policy which has been especially designed to support the travel industry.
What types of terminals do you offer?
We can offer a variety of terminals to suit your business needs. In addition to the popular desktop terminals you often see in shops, we also offer a portable (Bluetooth), and mobile terminals.
How long does the application process take?
Your application will be processed within ten working days of submitting the completed documentation.
Do I have to use the card acceptance services provided by my bank?
No you don’t, card acceptance services can be provided independently of your banking services so you are free to choose a provider that specialises in fast, secure and reliable card services.
How long does settlement take?
You can usually expect the funding from the card payments you accept to be settled into your business banking account within three to five working days of the transactions taking place. You can usually expect any transactions taken via your FDMS Merchant Identification Number will be settled into your business banking account within three to five working days of the transactions taking place.
Are varied terminal lease times available?
Yes - terminal lease periods are available for terms ranging from 12 to 48 months.
SEARCHES AND CREDIT CHECKS
Why are reference searches required on my business?
These searches must be completed in line with Anti Money Laundering Regulations.
Why are credit checks required?
These checks are required to ensure you are likely to have sufficient credit to fulfil the delivery of goods and services to your customers.
Can I view my merchant account online?
Yes. You have the option to use ClientLine, our easy to use online tool which enables you to access details of your card processing transactions and history securely via the internet.
How much does card acceptance cost you?
We will offer you a competitive rate that reflects the profile of your business. This will be based on several factors including current or projected card turnover, whether you are new to cards and average transaction value. Contact us today to discuss your needs in more detail.
What is PCI compliance?
The Payment Card Industry Data Security Standard (PCI DSS) sets worldwide rules that help protect both you and your customers from fraud. Everyone that accepts payments by credit or debit card must be PCI DSS compliant. The rules increase controls around the way data is managed and stored, reducing exposure to compromise. We offer simple tools that can help you comply with PCI DSS regulations so you can focus on running your business. Learn more about the regulations by visiting the PCI standards website.